Shipping Policy

SHIPPING TO OVER 200 COUNTRIES

We are offering the international shipping services. However, there are some locations we are unable to ship to. If you are one of those countries, refund would be made.

SHIPPING & DELIVERING 

*The logistics method used by standard logistics is the postal dedicated line service, delivered within 12-20 days (USPS/Epacket)

The logistics method used in expedited logistics is for commercial dedicated line services, delivered within 3-8 days (FEDEX/UPS/DHL)

Country: US/UK

Standard shipping fee : $4.99

Expedited shipping fee: $29.99

Other Country:

*International Deliveries will be delivered maximum 25 working days after your order is confirmed.

*Working day means any day except Saturday, Sunday, or bank holidays.

*This does not include our 2-4 business days processing time.

*All deliver periods exclude the clearance/customs/covid-19 delays.

You will receive an email with a tracking number once your order is shipped.

LOST/MISSING PACKAGES

Our Store are not responsible for the missing packages due to these following reasons: Incorrect address is placed during the checkout process. (Please make sure that the billing and shipping address is correct before processing your order. PO.BOX Address is not allowed) ; after the delivery is signed by the receiver; the courier of the shipping company could not contact the receiver.

CUSTOMS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

COVID-19 DELIVERY DELAY

Due to the overwhelming demand for deliveries across whole world as well as modified practices by our shipping partners to keep their workforce and customers safe. We are unable to give you an accurate estimate time of your parcel. Please use the provided tracking number to check the latest tracking information for sure.

(Note: Due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic.)

Thank you for being our customer, and we appreciate to support more than ever at this time.

Q&A

Q: MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".

A: For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was shipped more than 3 business days without tracking information, please contact us. ( service@xctee.com)

A: For the logistical reasons, items in the same purchase might be sent in separate packages.