FAQS

2.How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

3.Can I exchange my order?

We are currently not set up for exchanges. For all domestic customers, we have created a pre-paid Chinese return label inside of your package. We want to make our returns process as seamless as possible! Please drop the package off at your local UPS location. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to an agent.

4.Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

5.Why is my order not being delivered in the time estimated?

Shipping estimates are provided by USPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

RETURNS & EXCHANGES

1.What is the TOPPEROMANCE return policy?

Purchases made from 11/1/21 to 12/30/21 can be returned until 1/30/22. Any order placed before 11/1/21 can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for 3rd party retailers. To see full policy, click here.

2.When will I receive my refund?

Please allow 2-4 business days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.